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FAQ
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User Information
Log in fail due to incorrect ID/PW when sign up/log in using Warpportal account
How do I Register?
What is external account (Warpportal, Google, Apple, Facebook) login?
How do I find ID/PW?
Can I sign up with the same email that was deactivated before?
How do I apply for account deactivation on mobile devices
How do I apply for account deactivation
How do I change my password?
I would like to share an account with a friend. Is that possible?
When logging in to a Facebook linked account, the error message “Unable to retrieve the email information” is displayed
How long does it take to deactivate an account?
Can I create an account under someone else’s name?
Ill Mannered
I’ve met a user who is suspected of using an illegal program
What do I do when there are users who curse in the game?
I see a character name that offends me, or that makes me feel uncomfortable, can I report it?
I met a user who tried to make a cash transaction in-game.
Which content is considered ill-mannered?
How do I report an ill-mannered user?
Install and Run
How to receive GameGuard ERL files
“Connection to the update server is not smooth. Please check the notice.” Message is output.
I can’t run the game on the website
What should I do if I experience lag while playing the game?
Monitor image retention
If the game sound does not come out normally
How to act against a GameGuard error phenomenon
Unrestricting by GameGuard Security Firewall
I can’t press the game download button on the website.
What should I do if the connection is lost while playing the game?
Installation failed with error 0x80073701!
Game contents
What if my character is stuck and can’t move?
What is Resting Bonus?
I want to manage game hotkeys!
I accessed the game, but the character name was changed.
How do I cook?
I want to get my deleted character restored.
Is there a shared storage that can be shared between characters in the account?
Please tell me how to take a screenshot.
What is Stamina?
I progressed through achievements and cooking, but my adventure experience points did not increase!
I can’t see the equipped costume!
The equipment and skills are gone!
How many Character can I create?
How do I add friends?
I have a suggestion, so please tell me how to inquire.
I would like to report a bug!
Where can I find Endless Tower?
What is 'Housing'
What is the inscribe on the adventure index
Can I change the gender of the Character?